Refund and Returns Policy

Have you changed your mind? No problem, Customers can return their order within 3 days of receiving it, provided that the products are unopened, unused and in their original packaging. Please note that customers are responsible for the cost of return shipping. Once we receive the returned product and confirm that it meets the stated conditions, we will process the refund.

We’re happy to offer refunds in the original form of payment. Please note that refunds will be processed within 7-10 business days after the return is received and confirmed to be in good condition.

Want to switch up your order? Customers can exchange their order within 3 days of receiving it, provided that the products are unopened, unused, and in their original packaging. Customers are responsible for the cost of return and exchange shipping. Once we receive the returned product and confirm that it meets the stated conditions, we will process the exchange.

If you need to cancel your order, you can do so within 24 hours of placing it, as long as the order has not yet been shipped. Please note that once an order has been shipped, it cannot be cancelled. To cancel an order, please get in touch with our customer service team at +971 585131031.

Please note that items purchased during a sale or using a discount code cannot be returned, refunded, or exchanged.

If you have any questions or concerns about our return, refund, exchange, and cancellation policy, please contact our customer service team at orders@ketoreal.shop or call +971 585131031.

KetoReal is committed to providing the best customer experience. Shop with us today and experience hassle-free shopping with our easy returns, refunds, exchanges, and cancellation policy